GENERAL INFORMATION
This Privacy Statement explains what types of information iHawk GPS and its wholly-owned
subsidiaries (“iHawk,” “we,” or “us”) or our service providers may collect from or about visitors to,
or users of, our websites or applications (“you”), and describes our practices for collecting,
using, retaining, protecting, disclosing, and transferring such information.
SCOPE
This Privacy Statement applies to personal information and other information collected and
controlled by iHawk or its service providers from or about you when you (i) access iHawk’
websites, (ii) use iHawk applications (including mobile applications), products or services
(individually and collectively, the “Services”), or (iii) open and respond to our e-mails. For
purposes of this Privacy Statement, “personal information” means information that can be used
to personally identify you, such as your name, address, telephone number, e-mail address, user
IDs and passwords, billing and transaction information, credit card or other financial information,
contact preferences, and similar information.
INFORMATION WE COLLECT AS DATA CONTROLLER
When expressing an interest in obtaining additional information about the Services offered by us,
or by registering to use the Services, iHawk requires you to provide us with personal contact
information, such as name, company name, address, phone number, and email address. When
purchasing the Services, iHawk may require you to provide us with financial qualification and
billing information, such as billing name and address, credit card number, and the number of
employees within the organization that will be using the Services. iHawk may also ask you to
provide additional information, such as company fleet size, size of your field services staff,
annual revenues, number of employees, or industry.
We may also obtain information about you that we collect from sources such as at conferences,
meetings and seminars. We also may collect information through chat rooms, blog posts,
newsgroups, and social networking sites. The information you allow us to access on social
networking sites varies by social networking site, and it is affected by the privacy settings you
establish at such site. You can control and find out more about the privacy settings of your social
networking site on the applicable social networking site directly. Our website and Services may
include social media features, such as the Facebook “Like” button or a “share this” feature. Your
use of these features may direct you to Facebook, LinkedIn, Twitter, +Google or other social
networking sites, but we do not collect information when you click on these features. We may
also collect information about you from your friends or associates who tell us you may be
interested in our Services.
In some of our geographic locations, and to the extent permitted by applicable laws, we may
monitor or record your telephone conversations with us for quality control purposes, for purposes
of training our employees and for our own protection.
We may also collect any information that you provide to us in connection with the use of our
Services. We acknowledge your ownership rights in the information that you provide. We also
may collect information that is related to you but that does not personally identify you, such as
your computer’s operating system, browser, and information regarding your use of and activities
on our websites or applications. See also the section below on cookies and other electronic tools
used for the collection of such information. We may collect vehicle information, such as location
and speed, through your use of our vehicle tracking Services, which we use to provide Services
to our clients and for our own purposes. We own the information we collect through our vehicle
tracking device in its aggregate and anonymized form and we reserve the right to use such
aggregate, anonymized information without restriction.
USE OF INFORMATION WE CONTROL
iHawk may use information that we collect from or about you, including any personal information
to welcome you to our website or Services; to help you complete a transaction or in order to
deliver information or Services requested by you; to bill you for Services you purchased; to
provide ongoing service and support, including event-related communications with respect to our
Services; to notify you about changes to our websites or applications, or any Services we offer or
provide through them; to improve our websites, applications, and Services, including by
developing data analytics and reports about your use of them; to contact you to complete
surveys that we use for marketing or quality assurance purposes; to deliver or display tailored
online advertisements that may interest you; to e-mail or otherwise send you marketing or other
promotional information about iHawk or others’ products or services that may interest you; to
combat fraud or any other criminal activity; to fulfill any other purpose for which you provide the
information; or in any other way we may describe when you provide the information; as otherwise
required or permitted by law; or for any other purpose with your consent.
DATA WE PROCESS FOR OTHERS
We also may collect personal information from our clients who use our Services, who may elect
to provide personal information into the system in order to utilize the Services. We process this
information on behalf of our clients and only for their use of the system. We do not use or
disclose such personally identifiable information except to provide the Services and in
accordance with the instructions of the client as data controller.
COLLECTION OF INFORMATION USING COOKIES AND OTHER TOOLS
iHawk may collect and/or log your IP address, Internet domain name, the web browser and
operating system used to access iHawk websites or applications, the pages or files visited, the
time spent in each page or file, and the time and date of each visit or use. iHawk may collect this
information automatically as you browse our websites or use our applications through the use of
log files, web beacons, or other electronic tools.
COOKIES
iHawk may use cookies to automatically collect information about your use of our websites. A
“cookie” is a text file that is sent from a Web server to your browser and stored on your
computer’s hard drive or mobile device. Thereafter, when you visit that website, a message is
sent back to the web server by the browser accessing the website, and this information about
your activities is stored in the cookie. Use of cookies allows iHawk to provide a higher quality,
more relevant, customer experience. The information collected in cookies (e.g., the web pages
you visit on the website and navigation patterns, the date and time of your visit, the number of
links you click within the site, the functions you use on the site, the databases you view and the
searches you request on the site, the data you save on, or download from, the site, the websites
you visited immediately before and after visiting the site, and when you open our e-mails or click
on any of their links) is used and analyzed to improve our service to you and to personalize your
web-browsing experience by providing iHawk with a better understanding of your interests and
requirements regarding our websites and applications. Use of cookies may also allow us to
automate entry into password-protected portions of our website so that you will not need to re-
enter your password each time you visit such website. Cookies alone do not personally identify
you; they are designed to recognize your web browser. However, if you have provided us with
personal information, such as through completion of a web form, cookies may be linked to your
personal information, such as your e-mail address or password.
iHawk uses cookies that are session-based and persistent-cookies. Session cookies exist only
during one session. They disappear from your computer when you close your browser software
or turn off your computer. Persistent cookies remain on your computer after you close your
browser or turn off your computer. You have the ability to accept or decline cookies by modifying
the settings in your browser. For more information about how to manage cookies in your web
browser, see http://www.aboutcookies.org. Please note that if you disable your web browser’s
ability to accept cookies, you will not be able to navigate iHawk websites, and you will not be able
to successfully use the Services. Unless you have adjusted your browser setting so that it will
refuse cookies, our system will place cookies when you log on to our websites.
The following sets out how iHawk uses different categories of cookies and your options for
managing cookies’ settings:
WEB BEACONS
When we send you emails, we may include a web beacon to allow us to determine the number of
people who open our emails. Web beacons are transparent graphic images placed in emails or
web pages to record the simple actions of users. For example, when you click on a link in an
email, we may record your response to allow us to customize our offerings to you. Web beacons
collect only limited information, such as time and date of a page being viewed, and a description
of the page on which the web beacon resides (the URL). Web beacons can be refused when
delivered via email. If you do not wish to allow web beacons via email, you may disable HTML
images or refuse HTML (select Text only) within your email software.
IP ADDRESSES
When you visit iHawk’ websites, we collect your Internet Protocol (“IP”) addresses to track and
aggregate non-personal information. For example, we use IP addresses to monitor the regions
from which customers and visitors navigate our websites.
LINKS
iHawk websites may contain links to third-party websites, including our partners’ websites and
others. If you access those links, you will leave the iHawk website. iHawk does not control these
third-party websites or their privacy practices, which may differ from those of iHawk. These
websites are not governed by this Privacy Statement, and we do not take responsibility for the
privacy practices of any third-party websites to which we link. We encourage you to review the
privacy statement of any third-party entity to which we link before submitting your personal
information.
SOCIAL NETWORKING AND REFER A FRIEND
We may use chat rooms, blog posts, newsgroups, and social networking sites in order to market
to you by directing users of such chat rooms, blog posts, news groups and social networking
sites to our website for more information. We may use such information to contact you for
consent, but will not use your information or post without such consent. If you choose to use our
referral service to tell a friend about a page on a iHawk website, you will be asked to submit an
email to your friend directly. iHawk does not store this information, except to the extent permitted
by law. If your friends refer you to us directly we may in certain geographical locations use the
contact information provided in order to market to you, in accordance with applicable law.
SHARING AND USAGE OF YOUR PERSONAL INFORMATION
We are the sole owner of information collected on our websites, except for content that you
provide to us in connection with your use of our Services. We collect information only as
necessary to fulfill the purposes set forth in this Privacy Statement and we will not sell, share, or
rent this information to others in ways different from what is disclosed here. Except as described
in this Privacy Statement, iHawk does not share, sell, rent, or trade any information with third
parties for their promotional purposes. We may disclose information that does not identify any
individual (e.g., anonymous, aggregated data) without restriction.
iHawk contracts with third-party service providers and suppliers (including distributors and
resellers) to deliver certain products, services, and customer solutions. Examples of such
services provided on our behalf are mail delivery, website hosting, transaction processing,
processing payments, sending emails on our behalf, providing you with support via live chat
software, and event planning. iHawk may share your personal information with its service
providers and suppliers to the extent necessary to deliver the product or service you requested,
respond to your requests for information on products or services, or otherwise support your
business needs.
Third-party service providers and suppliers receiving personal information are expected to
maintain privacy and security protections that are consistent with iHawk’ privacy and information
security policies. These companies are authorized to use your personal information only for the
purpose for which it was originally intended or as required or permitted by law.
Some iHawk websites or services may be co-branded and offered in conjunction with another
company. If you register for or use such websites/services, both iHawk and the other company
may receive information collected in conjunction with the co-branded website/services.
We may also disclose your personal information and other information, including across country
borders: to our subsidiaries, affiliates, and worldwide offices to process such information in
accordance with this Privacy Statement; to comply with the law or in response to a subpoena,
court order, law enforcement or government request, or other legal process; to produce relevant
documents or information in connection with litigation, arbitration, mediation, adjudication,
government or internal investigations, or other legal or administrative proceedings, if iHawk
determines in its good faith judgment that such disclosure is necessary to provide its services or
to protect the rights, interests, safety, or property of its business, employees, suppliers,
customers, or others; in connection with any proposed or actual sale or other transfer of some or
all assets of iHawk, and/or any proposed or actual sale or merger of iHawk or any division of
iHawk; to enforce the terms of any agreement with iHawk; to combat fraud or other criminal
activity; for any other purpose disclosed by us when you provide the information; as otherwise
required or permitted by law; and/or with your consent.
FOR USERS IN CALIFORNIA
If you are a California resident, California Civil Code Section 1798.83 permits you to request
information regarding the disclosure of your personal information by iHawk to its affiliates and/or
third parties for their direct marketing purposes. To make such a request, please send an e-mail
with your first name, last name, mailing address, e-mail address, and telephone number to
info@iHawk.eu. Please include “California Privacy Rights” in the subject line of your e-mail.
SECURITY
iHawk has implemented reasonable administrative, technical, and physical measures designed
to protect your personal information from accidental loss and from unauthorized access,
disclosure, use, alteration, or destruction. When you provide us with credit card information via a
iHawk website, we will encrypt that information via SSL. If a password is used to help protect
your accounts and personal information, it is your responsibility to keep your password
confidential. Please also be careful to avoid “phishing” scams, where someone may send you an
e-mail that looks like it is from iHawk asking for your personal information. If you have questions
regarding our security you can contact us viaiinfo@iHawk.eu.
CHILDREN’S ONLINE INFORMATION POLICY
IHawk understands the importance of protecting children’s privacy, particularly with their online
interactions. iHawk websites are not designed for and do not intentionally target or solicit anyone
younger than 13 years of age.
ACCESS TO AND CORRECTING YOUR INFORMATION
If you receive marketing or similar e-mail messages from us and you wish to opt out of receiving
such messages, you may follow the opt-out procedure specified in the e-mail message or you
may contact info@iHawk.eu. If after expressing an interest in our Services you wish no longer to
receive marketing telephone calls from us, you can opt-out of receiving such marketing
telephone calls by contacting info@iHawk.eu. If you wish to update or modify your billing
information, please contact info@iHawk.eu. Customers of iHawk Services are not able to opt out
of receiving transactional emails related to their account with iHawk or the Services.
If you wish to review or modify information submitted to us directly, you should contact
info@iHawk.eu. Within 30 days of your request, iHawk will grant you reasonable access to
personal information that it holds about you and take reasonable steps to permit you to correct,
amend, or delete information that is demonstrated to be inaccurate or incomplete. We will take
measures to verify your identity before providing you with, or updating, you information.
For users of Services in the European Union, if we were unable to resolve your issue through
one of the recourses above, you may contact the European Union Data Protection Authorities’
(“EU DPA”) Data Panel. The EU DPA’s Data Panel acts as an independent dispute resolution
mechanism for disputes regarding the Safe Harbor Framework. For more information and to file
a complaint, you may find a Data Panel complaint form here.
CHANGES TO THIS PRIVACY STATEMENT
iHawk will review and update this Privacy Statement periodically, and will note the date of its
most recent revision above. If we make material changes to this Privacy Statement, we will notify
you by prominently posting a notice of such changes on our websites or in the Services prior to
implementing the changes. We encourage you to review this Privacy Statement frequently to
stay informed about how iHawk is collecting, using, retaining, protecting, disclosing, and
transferring your information.
CONTACTING US
If you have questions regarding this Privacy Statement or the information practices of iHawk,
please contact us at info@iHawk.eu